At Morrells it is our objective to continually improve the service we provide for you. This questionnaire is one of the ways in which we can measure that improvement.

Please answer all of the Questions by giving your response to each statement;
1   Strongly Agree
2   Agree
3   Neither Agree nor Disagree
4   Disagree
5   Strongly Disagree

Product	1	2	3	4	5
Morrells products are high performance
Morrells products are high quality
Morrells offer a comprehensive range
Morrells products are competitively priced

Customer Service	1	2	3	4	5
It is easy to place an order
The phones are always quickly answered
Morrells employees are product aware, knowledgeable and helpful
Products are delivered on time
Products are delivered in good condition
Complaints are efficiently dealt with
Invoices are easy to understand and accurate

Commercial Support	1	2	3	4	5
Regional Business Managers RBMs are technically competent
RBMs are always available
RBMs take a proactive interest in our business
RBMs introduce new products and finishing systems
RBMs are EPA and legislation aware
RBMs are professional and supportive

Technical Support	1	2	3	4	5
Morrells technicians are competent in applying finishing systems
Morrells technicians are always available when requested
Morrells technicians always solve the problem

Branch Operations	1	2	3	4	5
Morrells branches are conveniently located throughout the UK
Morrells branches are easy to find
Morrells branch trade counters offer a good selection of sundry products
Morrells branch trade counters are quick & easy places to pick up urgent supplies
Morrells branch provides us with same day and immediate Fastmatch colours
Morrells branch delivery drivers are helpful and courteous

General	1	2	3	4	5
We prefer dealing with Morrells because:
They are a true British Company
They are market leaders in the UK
They have been in business for 105 years
They are a manufacturer
They make products in the UK
They offer excellent levels of service and support

Your Details:

Your Name:
Morrells Account:
Email Address:

Your co-operation in this questionnaire is voluntary; no personal details are sought from you. All answers given will be treated as confidential.

If you do not want to receive any information regarding products and services from Morrells please indicate by checking the box here...

Also read our Privacy Policy in our Terms & Conditions.